Learning from the customer. (customer satisfaction)(includes related article)(CE Roundtable)(Panel Discussion): An article from: Chief Executive (U.S.)
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Learning from the customer. (customer satisfaction)(includes related article)(CE Roundtable)(Panel Discussion): An article from: Chief Executive (U.S.) Overview
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From the supplier: The ability of companies to meet customer requirements no longer guarantees competitiveness. To outperform the competition, businesses need to be able to deliver what customers want at present as well as anticipate their future demands. This requires them to become learning organizations in which the internalized process of learning provides insights into what consumers consider important even before they express their preferences. Success comes to those that can transfer and institutionalize the new knowledge they have gained. Chief Executive magazine and Arthur D. Little co-sponsored a roundtable discussion to see how business leaders relate learning to business operations. Participants included Dominion Textile CEO John Boland III, Maritime Steel and Foundries CEO R.B. Cameron Jr., Boston Financial CEO Fred Pratt Jr., Atlantic Mutual CEO Kenneth Gorman, Lexmark International CEO Marvin Mann and Automatic Data Processing CEO Josh Weston.
Citation Details
Title: Learning from the customer. (customer satisfaction)(includes related article)(CE Roundtable)(Panel Discussion)
Author: J.P. Donlon
Publication:Chief Executive (U.S.) (Magazine/Journal)
Date: March 1, 1996
Publisher: Chief Executive Publishing
Issue: n111 Page: p54(11)
Article Type: Panel Discussion
Distributed by Thomson Gale
